Shipping policy

We offers 1-3 business day shipping as our standard shipping option on all merchandise orders. However, due to delays related to demand and COVID-19, orders may experience delays. Standard business day shipping is FREE on orders $100 and over (excluding taxes) – no promotion code needed. For merchandise orders totaling less than $100, there is a delivery charge base in your zip code for Standard Day shipping. Depending on the carrier, your order may arrive on a weekend. 

Gift Cards are sending by emails. 


Hawaii & Alaska

For shipments to Hawaii and Alaska, we offer USPS (Priority) standard shipping. We regret that we are unable to ship restricted items to Hawaii, or Alaska.

Puerto Rico

We ship to Puerto Rico via our 1-3 business day standard shipping. Expedited shipping options are also available. We regret that we are unable to ship restricted items to Puerto Rico.


P.O. Box

If you are shipping to a U.S. P.O. Box, we offer USPS Priority standard shipping. Shipping is FREE for orders $100. We regret that we are unable to offer expedited shipping to P.O. Box addresses. If your shipment contains restricted items, you must use USPS Ground (Parcel Post) and may experience longer than our standard transit times. Orders to P.O. Box addresses may be delivered on weekends.


APO/FPO/DPO Military Addresses

Standard shipping to APO, FPO, and DPO addresses is via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days. Shipping is FREE on orders $100 and over. We regret that we are unable to ship restricted items or offer expedited shipping to APO, FPO, DPO Military addresses.


Parcel Forwarding Services

If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. Hair Babe by rachels is not responsible for lost or stolen packages.


International Shipping

For other destinations, please you can contact us at hairbabebyrachels@gmail.com.


Multiple Shipping Addresses

We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.


Restricted Hazardous Items

Certain items, including aerosols and alcohol-based products (e.g. pressurized spray cans, hairspray, nail polish remover, etc.) are restricted from air-transport due to U.S. Department of Transportation regulations and must be shipped by ground shipping only and will potentially take additional time to arrive. Please reference your estimated delivery date during checkout and post-purchase notifications for estimated delivery. We regret that we are not able to offer expedited shipping or shipping to Alaska, Hawaii, or Puerto Rico on orders with restricted items.


Business Days & Holidays

All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

Packages do not ship from our distribution centers on weekends or the following US holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Columbus Day
  • Veteran's Day
  • Thanksgiving
  • Christmas

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email. 

For your convenience, you will see the expected delivery date for your order when you select a delivery option, on the Order Confirmation page, on the Order Details page, and on the Order Confirmation email.

Refund policy

To start a return, you can contact us at hairbabebyrachels@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hairbabebyrachels@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.